Curious? Browse our FAQs

You'll find answers to many of our most frequently asked question below. If you have any other questions, need a little guidance, or just want to say hi, feel free to reach out to our team.

The Basics

What are your hours?

Open 7 Days a Week! 9am-9pm daily.

Closed Christmas Day
Closed Early on some Holidays

Who can shop at Ivy Hill?

At Ivy Hill we maintain both medical and adult-use licenses so we are able to serve those that meet the following requirements:To be a valid medical patient, we require a valid government-issued photo identification card, a valid medical recommendation, and you must be at least 18 years of age or older.To qualify as a recreational client, you must provide a valid government-issued photo identification card and be 21 years of age or older.

Are there any rules to follow?

In compliance with state guidelines for essential businesses, Team Members & All Visitors are now required to wear a mask or face covering.
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In accordance with state and local laws, the daily purchase limit amount is 1oz of cannabis per person.
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Please do not open any items inside of the dispensary, if you do, you will be asked to purchase it.
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We do not allow loitering or smoking of any kind in or around our property.
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While we allow cell phones in our dispensary, we do ask that you do not talk on your phone while inside (However, feel free to peruse on your phone though while you wait in line!)

Do you offer delivery?

No, we don't currently offer delivery from Ivy Hill Oakland

What are the payment options?

We accept Cash, Apple pay, Google pay, Debit and Credit cards at Ivy Hill. All these payment options are available for in-store purchases and pick up ordering.

What type of discounts do you offer?

In addition to our in-store Demos and Deals, we offer the following discounts:
10% Senior Discount for those 62 years + up
10% Veteran Discount for those with military backgrounds
10% Birthday Discount for all clients on their birthday
10% New Patient Discount for first time clients

Do you sell plants?

We do not currently sell plants, clones, or seeds at Ivy Hill.

Do you sell acccessories?

Yes we sell a variety of accessories for cannabis consumers

Do you sell merchandise?

Yes, we do have a range of Ivy Hill merchandise available inside the dispensary.

How do I get my products in Ivy Hill?

In order to schedule a meeting with our Purchasing department please email a brief description of the brand, current license info, and an updated price sheet to: Purchasing@ivyhillcannabis.com

What is your return policy?

At Ivy Hill we understand that things happen – sometimes an item is defective or damaged, and we strive to ensure complete satisfaction. In order to accommodate a return or exchange, we typically ask for the receipt and the product to be returned in it’s original condition. In the event that an item was defective, damaged, or did not meet your needs, we ask for your to speak with a manager so they can assist you in the best manner possible.

OAKLAND

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The Basics